In Pennsylvania, the Electronic Benefits Transfer (EBT) system is used to distribute food assistance benefits, commonly known as SNAP (Supplemental Nutrition Assistance Program). If you are a Pennsylvania resident and need assistance with your EBT account or have inquiries about your benefits, it's essential to have the correct contact information.
Pennsylvania EBT Customer Service Phone Number
The primary contact number for EBT-related inquiries in Pennsylvania is the Compass Customer Service Center.
Toll-Free Number: 1-877-395-8930
This number is operational from 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding state holidays. When calling, you will be guided through a series of automated prompts to direct your call to the appropriate department.
Additional Contact Options
Apart from the toll-free number, there are other ways to get in touch with the Compass Customer Service Center:
For general inquiries, you can send an email to: ra-dhcomcompass@pa.gov
Online Contact Form
You can also use the online contact form available on the Compass website. This form allows you to submit your inquiry directly to the customer service team.
Live Chat
Live chat support is available on the Compass website during business hours. This option provides real-time assistance for your queries.
Address
If you prefer to communicate via mail, you can send your correspondence to the following address:
Compass Customer Service Center
PO Box 2810
Harrisburg, PA 17120-0810
Services Offered by the Compass Customer Service Center
The Compass Customer Service Center is a comprehensive resource for Pennsylvania residents who receive public assistance benefits. They provide assistance with the following:
- EBT card replacement
- Benefit balance inquiries
- Reporting lost or stolen EBT cards
- Assistance with PIN (Personal Identification Number) changes
- General inquiries about SNAP benefits
- Resolving issues related to benefit deposits
Important Notes for EBT Cardholders
When contacting the Compass Customer Service Center, it’s beneficial to have your EBT card number and personal information readily available. This will expedite the process and ensure a smoother experience.
Additionally, if you are calling about a specific benefit program, such as SNAP, it's advisable to mention it explicitly to be directed to the appropriate department.
Reporting Fraud or Abuse
If you suspect fraud or abuse related to EBT benefits, it’s crucial to report it immediately. You can contact the Office of Inspector General’s (OIG) hotline at 1-800-435-7323 or file a report online at https://www.oig.pa.gov/hotline.
EBT Card Balance and Transaction History
To check your EBT card balance and transaction history, you can use the Compass Card Balance and Transaction Inquiry tool. This online tool is accessible on the Compass website and provides real-time information about your benefits.
EBT-Friendly Retailers
SNAP benefits can be used at various authorized retailers in Pennsylvania. To find EBT-friendly stores near you, you can use the USDA SNAP Retailer Locator or contact the Compass Customer Service Center for assistance.
Conclusion
The EBT system in Pennsylvania offers a convenient way to access food assistance benefits. By having the correct contact information and understanding the available resources, you can easily manage your EBT account and address any issues that may arise. Remember to keep your EBT card secure and report any suspicious activity promptly.
Can I use my EBT card outside of Pennsylvania?
+Yes, EBT cards are accepted nationwide at authorized retailers. However, you should check with the specific retailer to ensure they accept EBT payments.
How long does it take for benefit deposits to appear on my EBT card?
+Benefit deposits are typically made on a scheduled basis, and the timing may vary depending on the program. For SNAP benefits, deposits are usually made on the first of the month.
What should I do if my EBT card is lost or stolen?
+Contact the Compass Customer Service Center immediately to report the lost or stolen card. They will assist you in canceling the card and issuing a replacement.
Can I use my EBT card for online purchases?
+No, EBT cards cannot be used for online purchases. They are intended for in-store use only.
